Ordering & Returns Policy
Sharing
Q. Can I share my layouts with friends or family members?
A. The ONLY layouts that can be shared are the Pain Relief Necklaces and Bracelets that are all Fluorite, the Chakra Strands, and the Black Fly and Mosquito Necklaces that are regional to VT, NH, MA, and NY. Please be sure to recharge them after each person wears them so that they can be effective for the next person to wear them. ALL OTHER LAYOUTS SHOULD NOT BE SHARED. The layouts work by tuning into you and work specifically with your energy. If you share them with someone else, they are then trying to tune into two different energies and will become overworked very quickly. They may break easily, and will likely be less effective because they are trying to do double duty. If the layout has been worn even once (other then just trying it on for size), it will already be tuned into the wearer. So please be sure to order each layout for only one person so that everyone can get the best results from them. Note: Recharging Stations and Selenite can be shared.
Ordering
Orders can be placed by email, regular mail, or telephonically. Email is my preferred way to receive orders. It's fast, gives me a written document to refer to, and makes it easy for me to communicate with you if there are questions or other information that must be relayed before your order can be filled. If you call, expect to leave a message (cell reception is erratic in the mountains), and I will get back to you as soon as I can. In your message, please let me know when it is best to reach you.
In your communication, please let me know what items you would like to order, and how you would like to pay for them. I will give you an email response with the balance due, and an estimated delivery date.
For each piece you order, be sure to indicate the size, and your color or style preference (when that is an option on the layout you have selected).
Sizes are approximate:
Bracelets: XS - 6”, Small - 6.25”, Medium - 7”, Large - 7.5”, XL - 8”
(Note: Some bracelet styles cannot be made in XS because of the stones required)
Anklets: Small - 8.5", Medium - 9", Large - 10", XL - 11"
If your wrist or ankle size falls between two of the sizes indicated above, please order the larger size. For layouts to function properly, you do not want them to feel tight or to have strain on the elastic. Bracelets and anklets should float on the wrist or ankle, and not be too tight. Allow some space for swelling, if that is an issue for you.
To accommodate wrist and ankle sizes that are outside of the listed range, bracelets and anklets can be made larger.
Some can be made a bit smaller, but not all because of the number of stones that some require.
To measure your wrist and ankle size, it's easiest if you have a tape measure. Circle it around the ankle or wrist, but not too tight, to determine the size. The bracelet or anklet should be loose enough to move a bit on the wrist or ankle so that there is no strain on the elastic.
If you do not have a tape measure, you can use a piece of string, yarn, ribbon, a strip of paper, or even the edge of a towel to wrap around the wrist or ankle, then measure the length you get on a ruler. If you do not have a ruler handy, there are exact size rulers online.
Necklace sizes are listed with each item on the website. Some necklaces are made in very specific sizes based on the number of stones required for the program to run effectively. Those cannot be changed. Some necklaces can be made a bit smaller (for a child), or 1"-2" longer to accommodate a larger neck size. There will be an additional charge of approximately $5-$10 per necklace for creating these longer versions.
Postage and Handling:
In Vermont, unless otherwise specified, orders will be sent USPS 1st Class. minimum Fee:$5.00 (more if package is large or heavy)
Anywhere else within the United States, orders will be sent USPS Priority Mail. minimum Fee:$10.00 (more if package is large)
Orders that include a Recharging Station require additional postage.
Very large orders, or orders requiring special handling may require additional shipping fees.
I ship packages outside of VT by USPS Priority Mail. I also track packages so that I know they are delivered in a timely way. So far that has gone very well. Should a package go astray before it is delivered, I will be responsible for contacting the post office and finding or replacing the package at no additional cost to you. However, you are responsible for providing a safe mailing address. If USPS tracking shows that your package was delivered but you did not receive it, you are responsible for contacting the post office and finding it. I will do whatever I can to assist from here. If the package cannot be found and you want to replace the order, you will have to pay for it again.
Payment:
Payments can be made with cash, check, money order, bank check, credit or debit card, or
Zelle to elementalstonetherapies@hotmail.com.
Orders paid with cash, money order, bank check, or Zelle will be processed as soon as possible after payment is received.
Orders paid with personal or business checks will be processed as soon as possible after the check clears.
Orders paid with credit or debit cards will be processed as soon as possible after payment is authorized.
My decision to accept credit and debit cards is for ease at locations where I meet with clients and can swipe the card on my smart phone. If you would like to use a credit or debit card for an order placed by email, regular mail, or telephone, where I cannot swipe the card, there is an additional processing fee of $5 for each order.
Currently, orders are being filled within 10 - 14 days of receipt, sometimes sooner.
Note: Any order that contains a custom layout may take longer to fill.
Returns Policy
I will only accept returns of layouts that have never been worn, and will give you credit for the price of that item minus a small restocking fee towards the purchase of another layout. Once a layout has been worn, even for one day, the stones have tuned into you and may have been impacted by your skin chemistry, and so I cannot resell the layout as new.
Q. Can I share my layouts with friends or family members?
A. The ONLY layouts that can be shared are the Pain Relief Necklaces and Bracelets that are all Fluorite, the Chakra Strands, and the Black Fly and Mosquito Necklaces that are regional to VT, NH, MA, and NY. Please be sure to recharge them after each person wears them so that they can be effective for the next person to wear them. ALL OTHER LAYOUTS SHOULD NOT BE SHARED. The layouts work by tuning into you and work specifically with your energy. If you share them with someone else, they are then trying to tune into two different energies and will become overworked very quickly. They may break easily, and will likely be less effective because they are trying to do double duty. If the layout has been worn even once (other then just trying it on for size), it will already be tuned into the wearer. So please be sure to order each layout for only one person so that everyone can get the best results from them. Note: Recharging Stations and Selenite can be shared.
Ordering
Orders can be placed by email, regular mail, or telephonically. Email is my preferred way to receive orders. It's fast, gives me a written document to refer to, and makes it easy for me to communicate with you if there are questions or other information that must be relayed before your order can be filled. If you call, expect to leave a message (cell reception is erratic in the mountains), and I will get back to you as soon as I can. In your message, please let me know when it is best to reach you.
In your communication, please let me know what items you would like to order, and how you would like to pay for them. I will give you an email response with the balance due, and an estimated delivery date.
For each piece you order, be sure to indicate the size, and your color or style preference (when that is an option on the layout you have selected).
Sizes are approximate:
Bracelets: XS - 6”, Small - 6.25”, Medium - 7”, Large - 7.5”, XL - 8”
(Note: Some bracelet styles cannot be made in XS because of the stones required)
Anklets: Small - 8.5", Medium - 9", Large - 10", XL - 11"
If your wrist or ankle size falls between two of the sizes indicated above, please order the larger size. For layouts to function properly, you do not want them to feel tight or to have strain on the elastic. Bracelets and anklets should float on the wrist or ankle, and not be too tight. Allow some space for swelling, if that is an issue for you.
To accommodate wrist and ankle sizes that are outside of the listed range, bracelets and anklets can be made larger.
Some can be made a bit smaller, but not all because of the number of stones that some require.
To measure your wrist and ankle size, it's easiest if you have a tape measure. Circle it around the ankle or wrist, but not too tight, to determine the size. The bracelet or anklet should be loose enough to move a bit on the wrist or ankle so that there is no strain on the elastic.
If you do not have a tape measure, you can use a piece of string, yarn, ribbon, a strip of paper, or even the edge of a towel to wrap around the wrist or ankle, then measure the length you get on a ruler. If you do not have a ruler handy, there are exact size rulers online.
Necklace sizes are listed with each item on the website. Some necklaces are made in very specific sizes based on the number of stones required for the program to run effectively. Those cannot be changed. Some necklaces can be made a bit smaller (for a child), or 1"-2" longer to accommodate a larger neck size. There will be an additional charge of approximately $5-$10 per necklace for creating these longer versions.
Postage and Handling:
In Vermont, unless otherwise specified, orders will be sent USPS 1st Class. minimum Fee:$5.00 (more if package is large or heavy)
Anywhere else within the United States, orders will be sent USPS Priority Mail. minimum Fee:$10.00 (more if package is large)
Orders that include a Recharging Station require additional postage.
Very large orders, or orders requiring special handling may require additional shipping fees.
I ship packages outside of VT by USPS Priority Mail. I also track packages so that I know they are delivered in a timely way. So far that has gone very well. Should a package go astray before it is delivered, I will be responsible for contacting the post office and finding or replacing the package at no additional cost to you. However, you are responsible for providing a safe mailing address. If USPS tracking shows that your package was delivered but you did not receive it, you are responsible for contacting the post office and finding it. I will do whatever I can to assist from here. If the package cannot be found and you want to replace the order, you will have to pay for it again.
Payment:
Payments can be made with cash, check, money order, bank check, credit or debit card, or
Zelle to elementalstonetherapies@hotmail.com.
Orders paid with cash, money order, bank check, or Zelle will be processed as soon as possible after payment is received.
Orders paid with personal or business checks will be processed as soon as possible after the check clears.
Orders paid with credit or debit cards will be processed as soon as possible after payment is authorized.
My decision to accept credit and debit cards is for ease at locations where I meet with clients and can swipe the card on my smart phone. If you would like to use a credit or debit card for an order placed by email, regular mail, or telephone, where I cannot swipe the card, there is an additional processing fee of $5 for each order.
Currently, orders are being filled within 10 - 14 days of receipt, sometimes sooner.
Note: Any order that contains a custom layout may take longer to fill.
Returns Policy
I will only accept returns of layouts that have never been worn, and will give you credit for the price of that item minus a small restocking fee towards the purchase of another layout. Once a layout has been worn, even for one day, the stones have tuned into you and may have been impacted by your skin chemistry, and so I cannot resell the layout as new.